Shipping
Shipping Policy
imz-cosmetics.com is operated by IMZ Cosmetics Limited, company number 16602054, registered office 61 Bridge Street, Kington, HR5 3DJ, United Kingdom.
1. Processing time
Orders are packed and dispatched within 1 to 3 business days. Orders placed at weekends or on public holidays are processed on the next business day. During launches and sale periods this may take slightly longer, and we will always tell you if it does.
2. Where we ship
We ship to every country shown in the delivery address list at checkout. If your country does not appear there, we do not ship to it yet.
3. Delivery times and costs
The delivery options available to you, their costs and their estimated delivery times are shown at checkout before you pay, and are repeated in your order confirmation email. All prices on this site are shown in euros.
Delivery estimates begin once your order has been dispatched, not when it is placed. Most orders arrive within 7 to 15 calendar days of dispatch. Our orders are dispatched by a fulfilment partner based outside the UK and the EU, so delivery takes a little longer than a domestic order.
Unless we agree a longer period with you, we will deliver your order within 30 days of the day your order is accepted. If we cannot, you may cancel and receive a full refund. This is explained in section 7 of our Terms and Conditions.
4. Tracking
You will receive a confirmation email when you order, and a second email with tracking once your parcel has been dispatched. Tracking can sit still for several days while a parcel is in international transit, which is normal. If your tracking has not moved at all for 7 calendar days, email hello@imz-cosmetics.com and we will chase it.
5. Customs, duties and import taxes
The amount you pay at checkout is the amount we charge you. Where the destination country charges import VAT, duty or a customs handling fee that is not collected at checkout, that charge is payable by the recipient. These charges are set by the destination country, not by us, and we cannot predict them.
If a parcel is refused at customs and returned to us, the original delivery cost is not refundable.
6. Wrong or incomplete addresses
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and we are not responsible for orders delivered to an address that was entered incorrectly. If a parcel is returned to us we will contact you to arrange redelivery, at your cost.
7. Lost or delayed parcels
If your order has not arrived within 7 calendar days of the estimated delivery date, email hello@imz-cosmetics.com and we will open an investigation with the carrier. Please allow the carrier's full investigation window before we can issue a replacement or a refund. This does not affect your legal rights.
8. Returns and refunds
Returns, cancellations and our 30-day money-back guarantee are covered by our Refund Policy. Please contact us at hello@imz-cosmetics.com before returning anything, so we can confirm the arrangements.
Where a return is required, goods should be sent to:
IMZ Cosmetics Limited
61 Bridge Street
Kington
HR5 3DJ
United Kingdom
9. Questions
hello@imz-cosmetics.com