FAQ

1. What makes IMZ Cosmetics’ creme gel eyeliner unique?

Our creme gel eyeliner is designed for ultra-smooth application, rich pigment, and long-lasting wear. It glides effortlessly, dries quickly, and delivers precise lines without pulling or smudging. Whether you prefer subtle definition or bold wings, our formula is beginner-friendly and artist-approved.


2. Are your products cruelty-free?

Yes! IMZ Cosmetics is proudly cruelty-free. We never test our products or ingredients on animals.


3. Are your eyeliners waterproof or smudge-proof?

Our creme gel eyeliner is smudge-resistant and formulated for all-day wear. Many shades are water-resistant or waterproof. Check the product description for specific details.


4. How should I store my creme gel eyeliner?

To keep your eyeliner fresh and creamy:

  • Always close the lid tightly after each use
  • Store in a cool, dry place
  • Avoid leaving it open for long periods

This helps maintain consistency and prevents drying.


5. How long does the product last once opened?

Our creme gel eyeliners typically last 6–12 months after opening, depending on usage and storage. Always check the symbol on the jar for the exact Period After Opening (PAO).


6. Is your eyeliner safe for sensitive eyes?

Our formulas are created with care and designed to be gentle. However, everyone’s skin and eyes are different. If you have very sensitive eyes, we recommend doing a patch test before full application.


7. My eyeliner dried out a little—what can I do?

If your product thickens slightly over time:

  • Try warming the closed jar in your hands for a few seconds
  • Use a clean brush to gently mix the top layer
  • Avoid adding any external liquids—it may affect performance

Proper storage helps prevent this issue.


8. Do you offer international shipping?

Yes! We ship to many countries worldwide. Shipping availability and rates are shown at checkout. Delivery times may vary depending on location and customs.

(If you want a detailed shipping page, I can create one.)


9. What is your return policy?

For hygiene and safety reasons, most used cosmetic products cannot be returned.
However, we do accept returns for:

  • Damaged items
  • Incorrect orders
  • Quality issues

Contact us within the return window and we’ll be happy to help.

(We can customize this section based on your actual return rules.)


10. How can I track my order?

Once your order ships, you’ll receive a tracking email with a link to follow your delivery in real time. If you don’t see it, check your spam folder or contact us for assistance.


11. Do you offer discounts or promotions?

Yes! We often run promotions, bundles, and limited-time offers. Sign up for our email or SMS updates to get first access to special deals.


12. What payment methods do you accept?

We accept major payment options, including:

  • Credit & debit cards
  • PayPal
  • Apple Pay / Google Pay
  • Shop Pay or similar options (if enabled on your site)

Let me know your exact methods if you'd like this customized.


13. Do I need an account to place an order?

No—checkout as a guest is always available.
However, creating an account helps you track orders, save preferences, and shop faster next time.